Returns and refunds
Personalised and made-to-order banners
Custom printed banners are made to your specifications. The usual change-of-mind cancellation period does not apply to these items. Contact us promptly if you need to amend an order before production.
Faulty, damaged or incorrect goods
Email us with your order number and a description of the problem. Photos of the goods and packaging help us investigate. We’ll explain the next steps and arrange the appropriate remedy. Your statutory rights are unaffected.
Standard accessories
For eligible non-personalised items bought online as a consumer, you can tell us you wish to cancel within 14 days of receiving them. You then have 14 days to return them. We refund eligible returns within 14 days of receiving the goods back or evidence that you sent them. Where applicable, standard delivery is refunded.